Still No Television

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Nineteen days without a TV and one thing is for certain: Mitsubishi has guaranteed that we will never buy one of their televisions again. They have the most incompetent service organization working for them in Visions Electronics. They told us (without ever coming to see the TV) that it was the bulb. We waited two weeks and guess what, it wasn’t the bulb. They plugged in the bulb and drove off. Within a few minutes, the television was shutting itself off again. They then said it must be a sensor (again without really looking at the TV to diagnose the problem) and said they would be back the next day. They never showed up. When Jennifer called them today: their phone had been disconnected. Mitsubishi, whether they know it or not, has this company representing them. I consider them an extension of their brand. And if they are that incompetent, then how am I supposed to have confidence in their company? Jennifer called Mitsubishi and complained. First they called Visions Electronics because I suppose they didn’t trust Jennifer when she said that their phone had been disconnected. They then put her in touch with another company which proceeded to tell us it was a fuse again without really coming to see the television. So, we are once again in a waiting game while the fuse is ordered. As stated before, will probably never order a Mitsubishi television again just based on their level of customer service.

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